I'm sending an email and posting about an experience I had - to warn you of a horrible company that I think defrauded me.
The company is WESLEY BERRY FLOWERS. Don't go there!! Whatever you do - stay away from this company.
Here is my experience...
A few weeks ago I googled florists and found this company. Their website is very professional and looked pretty legitimate. It's at http://www.wesleyberryflowers.com/
Have any of you ever heard of them?
I called customer service and ordered flowers and a dozen cookies. I wanted them sent to someone in a hospital out of state. I gave them my credit card. The money was taken out of my account the same day.
The next day I received an email from this company saying that they didn't have my item in stock and it wasn't delivered. Huh? An email? A day later?
I called them and asked what they were going to do. "I will request a refund for you. You will receive a refund in your account in 10-15 business days."
What?!! Why did they even take the money out of my account if they didn't have the item in stock? Couldn't they have found this out sooner so the recipient could still get her flowers before she checked out of the hospital?
So I've been silently fuming the last few weeks. Each day I check my account. Each day the refund is not there.
I decided to call them today. Clearly, I was not happy. I was ready to tell them of their poor customer service.
As a side note - it really takes a lot to get me mad. I am a pretty easy-going person.
I called a few minutes ago and spoke with a woman in their customer service department.
Me: Poor you. You had to take this phone call. I'm not happy at all.
Her: Sigh. Were you just speaking to someone? (I thought this was fairly 'telling')
Her: Sigh. What's the matter?
I explained the situation. Told her I was unhappy that they debited the money out of my account if the item wasn't even available. blah blah blah.
Her: Just a minute. Click - she put me on hold. I wait. MAAM - Your money will be taken out within 24 hours.
Me: You mean it will be put back 'into' my account, right?
Her: Oh yes, that's what I meant. Thanks for calling. BYE.
She hung up on me.
I was sooo not done with that conversation. I didn't hear one "sorry for the inconvenience". Not even a simple "sorry". Nothing but rudeness. I was calm throughout the entire conversation. Never once was I rude to her.
I called her back because now I was as mad as a hornet. I wasn't going to be calm anymore!! Someone picked up the phone and hung it up again.
I am just astounded. I got online and found that I'm clearly not the only one who has had problems with this company. There were pages and pages of complaints.
I will be calling a manager on Tuesday morning if there is not a refund in my account.
It's not the money that upsets me. It's the way I've been treated. They took my money. Didn't send the flowers and then told me it would be 2-3 weeks before I would get my money back.
I don't understand why some people/companies can't be honest and forthright.
So beware of this company. Tell your friends to beware. It is a nationwide online florist. I hope I see my money on Monday - but I'm not counting on it.
On a happy note - have a great Sunday!